Privacy policy

This Privacy Policy explains how personal data is collected, used, and protected when users visit and use al-hamawi.net, which is owned and operated by:

Sons of Akram Hassan Al-Hamawi Company
Hashemite Kingdom of Jordan

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that users voluntarily provide when using the website, including:

  • Full name
  • Phone number
  • Email address
  • Full delivery address
  • City
  • Order notes (if provided)

Creating an account is not required to place an order.

We also automatically collect non-personal information such as browser type, device type, operating system, general usage data, and IP address (indirectly).

2. How We Use the Information

  • Processing and fulfilling orders
  • Communicating with customers regarding orders or inquiries
  • Improving website performance and user experience
  • Analytics and statistical analysis
  • Running and measuring advertising campaigns

3. Tracking, Analytics, and Advertising Tools

The website uses the following tools:

  • Meta Pixel (Facebook and Instagram)
  • Google Analytics
  • Google Ads Conversion Tracking

These tools may use cookies or similar technologies to analyze behavior and improve marketing performance.

4. Cookies

Cookies are used to ensure proper functionality, analyze performance, and support advertising activities. Users can control cookies through their browser settings.

5. Sharing Information with Third Parties

We do not sell or rent personal data. Data may be shared only when necessary with delivery services, payment providers, and analytics or advertising platforms.

6. Payments

Available payment methods include cash on delivery and card payments (Visa and Mastercard). Payment card data is not stored on our servers.

7. Data Security

We use SSL (HTTPS) encryption and restrict access to personal data. Sensitive payment data is never stored.

8. Data Retention

Data is retained as long as there is an operational or legal need.

9. User Rights

Users may request access, correction, or deletion of their personal data, or opt out of marketing communications.

10. Changes to This Policy

We may update this policy at any time. Continued use of the website constitutes acceptance of any changes.

11. Acceptance

By using this website, you agree to this Privacy Policy.